Original topic:

Samsung S24 Ultra Sunlight Display Issue

(Topic created on: 3 weeks ago)
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RAMULTRA24
Active Level 5
Options
Galaxy S
 Samsung S24 Ultra Sunlight Display Issue

Hi,

I am using Samsung S24 Ultra and Unable to use even 10 minutes in Sunlight...


After using mobile for 3 minutes or so the Screen is getting Over heated & Unable to see the Display as it will become Dim after that it will become Normal only after you go it Indoor..

I am facing this issue since many days tried lot of Solutions suggested by Samsung team in Samsung Community forums like Reset, applying adaptive Color tone,.....etc., but this problem was not fixed


Finally last week I visited Samsung Service Center, they tried :


1.IQC---No Problem in it,


2.They Done Software for it---Unable to fix the issue

I was really vexed of trying all these and not getting any solution for the above Problem..

it's Big Issue in a Flagship Mobile But Samsung was Unable to fix the issue

Buying Mobile for Lakhs of rupees But Unable to Use it even 10 Minutes in Sunlight Displayyyy

So Dissappointed for Purchasing Samsung S24 Ultra with above issue..

I wasted lot of Money, Lot of time, lot of Efforts......etc.,

What to do now ????

See the Below Video

3 Comments
Haridhvar23
Active Level 6
Galaxy S
Turn off dark mode And try
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue. Please also share the photos or videos regarding your concern.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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RAMULTRA24
Active Level 5
Galaxy S
We are effected persons not your R&D...

I Purchased this mobile with Lakhs of Rupees and Unable to use in Sunlight for 10 minutes also...

Even 10k Mobile can be used in Sunlight as Good for long time...


While i am riding on bike I am unable to Navigate on maps in mobile due to Display issue

Fix the Issue or Recall the Mobiles

Sooo Dissappointed

All Mobiles of Apple, Redmile, Readme, Poco are excellently working in Sunlight

SAMSUNG Should be Ashamed of this👎👎👎

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