Hi, I am using Samsung S24 Ultra and Unable to use even 10 minutes in Sunlight... After using mobile for 3 minutes or so the Screen is getting Over heated & Unable to see the Display as it will become Dim after that it will become Normal only after you go it Indoor.. I am facing this issue since many days tried lot of Solutions suggested by Samsung team in Samsung Community forums like Reset, applying adaptive Color tone,.....etc., but this problem was not fixed
As per your query, we request you kindly share the log file as you have already tried the troubleshooting steps suggested by Samsung team. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
