Niyo app showing rooted device

[skillnter]

The niyo app is not moving forward and showing rooted device issue while the phone is new and non rooted.

When informing the same to you, they are saying that accepting some term and conditions made the phone rooted😅😅😅

Anyone else facing this issue? 

#S24 ultra

[QualityEngineer]

Sometimes if bootloader is unlocked, they give this root message. You can check once in recovery page if its unlocked. Else it's app issue.

[skillnter]

Can you share the steps to check??

[skillnter]

Boot loader is locked. Like i informed it is a new phone and no changes done to this.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support