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05-03-2021 10:52 PM in
Galaxy SThese samsung phones keep deleting music files downloaded from other apps. I stopped my music files from being deleted on my note 10 by moving them to the memory card. But since the s21 dont have a slot for a memory card i just deleting my music. I think it treats the music files as junk files an removes them every time it optimizes or clean the memory. It has to be an option to select a folder not to be cleaned so we can move the music there or samsung need make an update that creates that type of option or untouchable folder.
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05-03-2021 10:55 PM in
Galaxy S- Mark as New
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05-05-2021 11:14 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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02-10-2022 06:16 PM in
Galaxy SThere is no error log file. It just deletes the downloaded music.
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04-07-2023 11:34 PM in
Galaxy SSamsung does this on purpose it's not a new complaint
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04-07-2023 11:33 PM in
Galaxy SThis is obviously a common occurrence I've had several songs deleted from my library I will not buy another Samsung phone I'm not happy with thus ultra mess in comparison to my notes..they've gone downhill sad they had a good product...messed it up