Original topic:

Lock Screen app icons getting disappear after sometime in S23 Ultra

(Topic created on: 2 weeks ago)
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Raja03
Beginner Level 4
Options
Galaxy S
Does anyone is facing the same issue as I'm facing,so after updating to April's security update the lockscreen icons are disapperaing after a hour of usage or so. To get them back again I've to set the wallpaper again. But again after a usage or so it again disappears.
I've tried wipe cache partition.
Clear cache of always on display. 
But nothing seems to be working 
Attaching a photo for reference.

image



1 Comment
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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