Original topic:

Green line has appeared in my S21 Ultra after updating to 6.1

(Topic created on: 4 weeks ago)
113 Views
nsvongo
Beginner Level 2
Options
Galaxy S
Will Samsung help customers with this green line problem? 
5 Comments
Galaxydian
Active Level 7
Galaxy S
Visit service center
& Downgrade the software 😔
0 Likes
john163
Active Level 8
Galaxy S
always update phone in cool temperature 🌡
0 Likes
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the issue could occur due to usage and various other factors, our products pass through rigorous quality checks which are globally recognized.

If there is any line issue then we are always helping our users to resolve that issue and if your device is in warranty and passed all criteria under warranty guidelines then the repair is non-chargeable, if the charges are applicable to the repair then you will get the warranty on that repair. It is our best endeavor to provide you with an impeccable product experience at Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
sakuya_bob
Active Level 7
Galaxy S
First, try contacting the service center. If they don't help or ask for a large sum of money, simply register a complaint on the NCH app for assistance. For more details, refer to my latest community post.
0 Likes