Original topic:

Disconnecting

(Topic created on: 01-03-2024 03:35 PM)
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Here2stay
Beginner Level 2
Options
Galaxy S
I keep disconnecting from my supercell games, it has happened after the update, my internet works just fine with any other games except supercell. Any idea how to fix this
2 Comments
Samsung_specialist
Community Manager
Options
Galaxy S

Check Internet Connection:
Ensure that your internet connection is stable and has sufficient bandwidth.
Try playing the games on a different Wi-Fi network or using mobile data to see if the issue persists.

Clear App Cache:
Go to your device's settings.
Select "Apps" or "Application Manager."
Find the Supercell game (e.g., Clash Royale, Clash of Clans) and tap on it.
Select "Storage" and then choose "Clear Cache."

Update the Game:
Ensure that you have the latest version of the Supercell game installed. Check the respective app store for any available updates.

Force Stop and Restart:
Go to your device's settings.
Select "Apps" or "Application Manager."
Find the Supercell game and tap on it.
Select "Force Stop" and then restart the game.

Reinstall the Game:
Uninstall the Supercell game from your device.
Go to the app store and reinstall the game.

Check Supercell Forums:
Visit the Supercell community forums to see if other users are experiencing similar issues. There may be community discussions or solutions.

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Here2stay
Beginner Level 2
Galaxy S
Ok thank you, I have fixed the problem
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