Original topic:

Bluetooth connectivity issue in S20FE

(Topic created on: 12-26-2023 11:29 PM)
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Rashmin10
Active Level 4
Options
Galaxy S
I use smart watch and ear buds in my S20FE, Everything was going fine until today , after last update whenever i connect my earbuds smart watch not showing any alert interested of it connected,can any guide me for solve issue 🙏🏻
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

Kindly follow the easy troubleshooting steps which might help to solve the issue.

Reset app preferences:
Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Apps.
Step3: Tap on More option or on three dots at the top right corner of the screen.
Step4: Tap on Reset App Preferences

Request you to kindly try to connect your device with "other devices" and check.

Clear paired list
Please follow the below steps:
Step1: Navigate to apps screen and tap on Settings.
Steps2: Tap on Connection and turn on Bluetooth.
Step3: Tap on Setting option along with the paired device.
Step4: Tap on Unpair.

Clear cache and data of bluetooth app data
Note: Device screenshots and menu may vary depending on the device model and software version

Step1: Navigate to apps screen and tap on "Settings".
Step2: Tap on "Apps".
Step3: Tap on "Filter and sort".
Step4: Enable "Show system apps"
Step5: Tap on "OK"
Step6: Tap on "Search apps" and type "Bluetooth".
Step6: Tap on "Bluetooth".
Step7: Tap on "Storage".
Step8: Tap on "Clear cache".
Note: Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Step9: Tap on "Clear data".
Note: Clearing the data will reset the app to factory default settings. Any personal settings saved on the app will be removed.
Step10: Tap on "OK".

Check the device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.

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