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Original topic:

5G Network issue

(Topic created on: 04-20-2024 12:17 PM)
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techcreater
Active Level 4
Options
Galaxy S
I am not getting the 5G signals after doing April security update.. 

Once I did the update after 20-30 minutes I have lost 5G signals and from that time I am not getting any 5G signals on my phone..

I will start my phone but it didn't work..

Samsung India please solve this problem if it is from your side as soon as possible... 

Is anyone else facing this problem..? 
11 Comments
Solution
SauRabhji
Active Level 9
Galaxy S
Bro pure up East me 5g ni chal rha kal raat se....aaj raat 8 bje tak thik hoga maine jio customer care se baat kiya hai...ye official information hai...
If you find helpful plz accept my comment as solution by clicking 3 dot
cs_member10
Expert Level 5
Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Note: kindly contact your network service provider once to make sure there is no issue from their end.

Check device network in open area
Check device network mode settings
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>>
Note: We recommend to set device network operators as automatically.
Tap on OK>>Registered on network.

Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please register your concern in the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support