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11-18-2020 08:46 AM in
Galaxy Note- Mark as New
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11-18-2020 12:17 PM in
Galaxy NoteHi, hlathini please run a service test on your Fingerprint sensor.
- From the phone dialler, enter *#0*#.
- Select Sensor
- Scroll down
- Under Fingerprint test, Select Normal scan.
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11-18-2020 12:35 PM in
Galaxy Note
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11-18-2020 03:40 PM in
Galaxy NotePlease perform a soft reset of your device and then try to run the test again.
Press and hold the power and volume down buttons for about 10 seconds.
*The device may take a screenshot, however, keep holding the buttons for a few more seconds. This is a soft reset and will not factory reset your phone.
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11-19-2020 12:21 PM in
Galaxy Note- Mark as New
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12-07-2020 12:08 PM in
Galaxy Note