fingerprint not responding

[hlathini]

I've got galaxy note 9 and all of a sudden my fingerprint stopped responding. This is the 2nd time its been doing it. How do I fix this problem?

[Tsogo_sam05]

Hi, hlathini please run a service test on your Fingerprint sensor. 

1. From the phone dialler, enter *#0*#. 
2. Select Sensor 
3. Scroll down 
4. Under Fingerprint test, Select Normal scan. 

[hlathini]

thank you. this is what I got and its still not working

[Tsogo_sam05]

Please perform a soft reset of your device and then try to run the test again. 

Press and hold the power and volume down buttons for about 10 seconds. 

*The device may take a screenshot, however, keep holding the buttons for a few more seconds. This is a soft reset and will not factory reset your phone. 

[hlathini]

still not responding boss. any other method?

[hlathini]

thanks king. its now functioning