Original topic:

Sudden restarts in galaxy m12 india variant, 3-4 times in a day

(Topic created on: 03-11-2024 10:51 AM)
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Sabbir100mph
Beginner Level 4
Options
Galaxy M
I have been using Samsung Galaxy M12 for 3 years very happily. From few days back, my phone restarts automatically. It is more frustrating. 

Is anyone facing the same problem? What is the solution? 
4 Comments
Mayur000
Active Level 6
Galaxy M
Please visit 2 or 3 service centre and find correct problem..

1) probability of bad battery ampere
2) bad samsung care auto maintenance
3) wrong charger for charging.
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goodthings
Expert Level 5
Galaxy M
Kindly reset factory data without backup of apps also turn off Auto restart in device care. Then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
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cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Kindly use a genuine Samsung charger.
Note: We always recommend using a genuine Samsung charger for charging your device.

Disable the auto restart function
There are two methods to disable the auto restart function

Method 1: Settings>General management>Reset>Disable Auto restart (if enabled).
Method 2: Settings>Battery and device care>Three dots>Automation>Disable "Auto restart at set times" if enabled

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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