Resolved! Solved

Original topic:

Screenshot problem

(Topic created on: 04-10-2024 09:53 PM)
81 Views
Uga961
Active Level 4
Options
Galaxy M
Every time I took a screenshot, the system automatically cuts the top portion of it. Ofcourse this is handy which hides some sensitive information but sometimes we need it because we might need a time when we took a screenshot or else when we need to say that we are running out of battery, how do I over come this . Someone kindly help me in this !!


 


4 Comments
AnilkumarKola
Active Level 7
Galaxy M
It's not an issue
Check the settings Screenshot_20240410_212958_Samsung capture_1000006496_1712764885.png
AnilkumarKola
Active Level 7
Galaxy M
Settings --> Advanced features --> Screenshots and Screen Recorder.
Galaxy M
Just turn it off hide status and navigation bar....on screenshot and screenorder settings
Solution
cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Path: Settings app>Advanced features>Screenshot and screen recordings>Hide status and navigation bars. Kindly disable it.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support