Recover merged folder content

[rajupam]

I recently switched to S25. Some time back when I opened my Videos folder, there was a notification stating two folders with same name are merged. I accidentally hit something and now I cannot see my folder with videos. These would be mostly whatsapp or forwarded videos. How do I get these videos back from merged folder.

Now I've gone ahead and turned off merging folders, but cannot see videos show up in gallery. Have I lost the videos for good?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[rajupam]

Thank you for responding. There is no error code. I've recently moved to S25 from S23 and only opened the Whatsapp Videos folder yesterday night. Since I opened it for first time it gave me a message stating two folders with same name are being merged. I generally decline it, but accidentally said OK i guess last night (am not sure where I clicked). Post this am seeing the Whatsapp Videos folder now has only 1 video as shown in screenshot. While there should be a couple hundred videos in that folder on my S23.

My question is, how can I revert this change and retrieve the disappeared videos? Can't seem to find them in recycle bin too.