I have the most premium plan of the netflix. And My device which is samsung F62 is capable of HD and HDR playback. Even on Netflix's help centre it is showing that Samsung F62 supports FHD playback. But on my Device It is showing I have Widewine L3 support and the content I am watching are SD. How do I solve this problem??
As per your query, we request you share the log file also share images, and a short video clip of the issue for better understanding. This will help us to further investigate and resolve this issue.
To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Try to update google play system update, clear the the chache and data of netflix, prime video application, and restart the device! Same steps helped me get back my L1 certification in my s23 ultra!
