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03-24-2024 06:34 PM (Last edited 03-24-2024 06:35 PM ) in
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03-26-2024 06:05 PM in
Galaxy FDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Restart the device and record your voice to verify: Press & hold the power key > Restart > Tap again to Restart your phone.
Record your voice by using "Voice recorder" and play the recorded audio > Voice Recorder > Tap on the recording to record your voice then tap on Stop to save the recording > Save.
Select and tap on recently recorded audio to hear the audio quality.
Note: If the recorded audio quality is good, then your microphone is working fine.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support