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2 weeks ago in
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2 weeks ago in
Galaxy FDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, kindly perform the following steps to resolve your issue.
Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
If different device charging with the same charger
It seems your charger is functioning, before getting into the mobile-related troubleshooting, I would like to know whether you are using a Samsung approved charger?
Note: We recommend our customers to use only Samsung approved chargers, as 3rd party chargers with different output rating may cause errors in the device.
If the device charging with different charger
It seems there is an issue with your charger, kindly check the physical condition of your charger for any damage.
Battery optimization helps you to boost the battery performance of your device. To check battery optimization:
Settings > Select Device Maintenance/Device Care/Battery and device care > Optimize > Optimize all.
Reset settings: Settings > General Management > Reset.
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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2 weeks ago in
Galaxy F