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a month ago in
Galaxy A![Moderator Moderator](/i/rank_icons/moderator.gif)
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3 weeks ago in
Galaxy AThank you for reaching out Nellas
Clear the cache of the app.
To clear an app's cache:
1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Select the sort by icon next to 'Your apps'.
5. Select the switch next to 'Show system apps' and select OK.
6. Select the app you'd like.
7. Select Storage.
8. Select Clear cache.
Also reset app preferences
1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Select the menu icon in the top right hand corner.
5. Select Reset app preferences.
6. Select Reset.
Thereafter,
soft reset your device. Press and hold the power and volume down buttons until the device restarts ( this will not erase data, it is just to reboot the device)
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