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Original topic:

Heating issues/warmness issues

(Topic created on: 05-01-2024 07:19 PM)
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NisargPHV
Beginner Level 4
Options
Galaxy A
Hello 👋🏻, there are many heating issues/warmness issues in the device Samsung Galaxy A35 5G. By doing some basic work also, the phone heats up very quickly in no time. So can we expect that this issues can be resolved by the company by providing software update?

Also why the brightness level changing option for AOD is not showing on my Samsung Galaxy A35 5G device in Lockstar in Goodlock app?

Also this device has a lot of heating issues, is it advisable to put on a wrap or skin on this device to avoid scratches or the skin/wrap will damage the body due to heat? Please help.

24 Comments
Sreenivas_m
Active Level 4
Galaxy A
Can you open the pdf with drive and zoom in /out please let me know lines are coming or not on the screen
NisargPHV
Beginner Level 4
Galaxy A
Hey bhai, as of now, there are no lines coming.
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Members_iBq4g2x
Beginner Level 5
Galaxy A

Same bro

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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that this is the concept of the devices, that the AOD under the Auto brightness option not showing in Samsung devices in the latest update. however, kindly perform the following steps to resolve your issue by the given link:

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service center for a physical device inspection. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Solution
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click 3dots in my reply section and click on accept solution . Thanks.
goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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SAI12345s
Active Level 1
Galaxy A
Hello , I bought a galaxy a35 5g mobile one week ago and now I am facing a heating issue in my mobile , by doing basic work also the mobile heats up quickly. So can I expert that this issue can be resolved by the company as soon as possible to providing a software update or any other way?
NisargPHV
Beginner Level 4
Galaxy A
We can just hope that company takes some action as soon as possible.
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santoshabho
Beginner Level 2
Galaxy A
Yes I am also facing my a35 mobile heating issue
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