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3 weeks ago (Last edited 3 weeks ago ) in
Galaxy ASolved! Go to Solution.
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3 weeks ago in
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3 weeks ago in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
As per your query kindly perform the following steps to resolve your issue.
Reset app preferences: Settings > Apps > More option > Reset App Preferences.
Clear cache: Settings > Apps > Menu > Show system apps > Search
and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.
Reset settings: Settings>General Management>Reset> Reset all settings to their default.
Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
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2 weeks ago in
Galaxy A