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11-01-2023 09:51 PM in
Galaxy A- Mark as New
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11-01-2023 10:08 PM in
Galaxy A- Mark as New
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11-02-2023 11:51 AM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we would request you to kindly perform the following steps to resolve your issue.
Kindly check first if there are any broken camera lenses or scratches on the camera, no laminated or tempered glass is pasted on the camera if not then check after the camera lens cleaning.
Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.
Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
If the issue still persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
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11-03-2023 02:43 PM in
Galaxy AA53
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04-28-2024 06:36 AM in
Galaxy AI'm having Samsung Galaxy A23, its camera quality was very nice but after recent upgrade I'm noticing bug difference in picture.
Even the 'Remaster pic' feature for the picture isn't working the way it used to work..
please fix this issue ASAP.