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04-28-2024 11:04 PM in
Galaxy A- Mark as New
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04-29-2024 08:37 AM in
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04-29-2024 11:47 AM in
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04-29-2024 08:56 AM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we want to inform you that the software update is developed to enhance the performance or stability of the smartphone and it is fully tested in different stages. The issue could occur due to usage and various other factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues.
If anyone facing more heating issues, kindly perform the following steps by a given link to resolve your issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
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04-29-2024 11:42 AM in
Galaxy A