Original topic:

A15 5G Overheating

(Topic created on: 04-29-2024 08:37 AM)
221 Views
ajaym12
Active Level 4
Options
Galaxy A
Why people are reporting overheating issue? Mine works fine after April security patch update
4 Comments
ParulKumarPal
Active Level 4
Galaxy A
Same here, A15 5G works fine for me also. May be they might be using local rugged covers,and it would not be allowing heat to dissipate.
ajaym12
Active Level 4
Galaxy A
I don't even use cover I use fully updated phone like everything is updated security engine is updated software is up to date android modules update (play system update) is also up to date and google mobile services is active as admin and It is updated too and I regularly clear cache from recovery mode and I use 4G instead of 5G and update all apps from play store and galaxy store and play store and themes and galaxy store is up to date literally everything that have update I have updated and after every update I clear cache from recovery mode I check updates every day and use all security features and other features
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the software update is developed to enhance the performance or stability of the smartphone and it is fully tested in different stages. The issue could occur due to usage and various other factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues.

If anyone facing more heating issues, kindly perform the following steps by a given link to resolve your issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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ajaym12
Active Level 4
Galaxy A
Didn't ask+don't care+you are bot
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