Hello. I’m Mehad, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update kindly follow the below steps
Reset the buds through samsung wearable application
about buds – settings - reset
if you still facing the same issue you can honor us with your visit to the nearest service location
in order to diagnose the device and solve the issue
you can follow the link below to find the nearest one : http://www.samsung.com/eg/support/servicelocation/ If you have any other question, can you explain it to us We are at your service always Thanks for your time
