Fingerprint

[sphesihle_khoza]

My sumsang A16 fingerprint is no longer working 

[Leon24]

Did the problem start after updating your phone or something?

[sphesihle_khoza]

I don't really know what happened because is just saying "fingerprint is not responding and I have to restart my phone and I have tried that for so many times

[Leon24]

The warranty for the phone is 12 months. So if you bought your phone within this 12 months, go quickly with your receipt where you bought th phone. Doesn't matter if its pep cell or wherever, tell them the problem and they'll give you a replacement. They are obliged by law to give you a refund or a different a16

[sphesihle_khoza]

Now it's been 9 months

[Leon24]

Other thing you could try is resetting your phone

[sphesihle_khoza]

How do I reset my phone maybe it will work

[Leon24]

Open setting and search Reset. Then click factory data reset. If you dont understand just tell me and I'll send you a video

[sphesihle_khoza]

Let me try it and I'll tell you the results

[Leon24]

Ok