Original topic:

Fingerprint

(Topic created on: 08-05-2025 06:16 PM)
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sphesihle_khoza
Active Level 1
Options
with Galaxy
My sumsang A16 fingerprint is no longer working 
13 Comments
Leon24
Active Level 6
with Galaxy
Did the problem start after updating your phone or something?
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with Galaxy
I don't really know what happened because is just saying "fingerprint is not responding and I have to restart my phone and I have tried that for so many times
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Leon24
Active Level 6
with Galaxy
The warranty for the phone is 12 months. So if you bought your phone within this 12 months, go quickly with your receipt where you bought th phone. Doesn't matter if its pep cell or wherever, tell them the problem and they'll give you a replacement. They are obliged by law to give you a refund or a different a16
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with Galaxy
Now it's been 9 months
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Leon24
Active Level 6
with Galaxy
Other thing you could try is resetting your phone
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with Galaxy
How do I reset my phone maybe it will work
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Leon24
Active Level 6
with Galaxy
Open setting and search Reset. Then click factory data reset. If you dont understand just tell me and I'll send you a video
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with Galaxy
Let me try it and I'll tell you the results
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Leon24
Active Level 6
with Galaxy
Ok
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