Downloading

[angellam]

Hello tean Samsung. Ive been trying to download apps on my phone . It is refusing. It keeps on processsing and not downloading. 

E.g

 I want to update Whatsapp messenger

[Tsogo_sam05]

Hi angellam

Thank you for reaching out to us and apologies for the inconvenience.

Please Clear the cache of the app.

To clear an app's cache:

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Select the sort by icon next to 'Your apps'.
5. Select the switch next to 'Show system apps' and select OK.
6. Select the app you'd like.
7. Select Storage.
8. Select Clear cache.

Please note: this should not remove any saved game data.

Once done, soft reset your device(Press and hold the power and volume down buttons for about 10 to 15 seconds.)

[angellam · Accepted solution]

Thank you kindly