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Beginner Level 2

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In my dual wats app messenger I am unable to download  any pdfs,media files and  also unable to send live pictures taken by the camera. Communication is getting really difficult because of these issuesSamsung please help in this regard asap 
I am having a hard time  with my note 10 . The dual wats app messenger  nothing seems to be opening can't click and send pictures can't download pdf s or media files .highly disappointed and having a really difficult time since communication is becom...