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Beginner Level 4

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Hi everyone I have a question...if I bought the s23 ultra before the buds promotional offer can I still claim them on my previous purchase ...another question..I wanted the Galaxy watch 5 with my purchase but telkom told me they don't have stock ...I...
Is there anyone who can assist me on getting in contact with the promotional department as it's going for a month and I have not heard anything on the promotion when you phone the numbers provided the phone just keeps ringing and ringing and no answe...