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Beginner Level 2

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My s10e doesn't focus at all. It gets confused on what and where to focus. Sample video below.The service center guys updated the software and I proved it still it wasn't focusing, they simply told that "this is a feature" pathetic.Can anyone help me...
ordered new gear VR with a discount coupon for 3k and they cancelled without any notice. called the customer care and they faked a reason "out of stock"