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Active Level 1
Wireless sharing mode not working  gear s2 smart watch
4 Comments
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Hey Lobo21,

on members application, you can talk to the customer service, or can visit service centre.

Thank you!
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Active Level 1
Mr. vivekku

I already spoke coustmer care and also visit service center they didn't slove the issue and my data also completely vanish they still not identify issue
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Active Level 3

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

We apologize for the inconvenience caused to you. You can connect the Gear S2 device to a Wi-Fi network to use the Internet or share media files with other devices. But, please note this feature is only available when the Gear S2 is not connected to the mobile device. When the Gear S2 is connected via Bluetooth to a Mobile device , the Wi-Fi network connection on the Gear S2 is no longer necessary because Gear S2 will use the data network of mobile device.

 

If the Gear S2 were to be connected to a Wi-Fi network when also connected to a Mobile device via Bluetooth as the Gear S2 Wi-Fi connection is not actually used, it would simply lead to increased battery consumption. Hence why Wi-Fi on the Gear S2 is disabled when connected to a mobile device.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Active Level 4

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Please note this feature is only available when the Gear S2 is not connected to the mobile device. When the Gear S2 is connected via Bluetooth to a Mobile device , the Wi-Fi network connection on the Gear S2 is no longer necessary because Gear S2 will use the data network of mobile device.

 

If the Gear S2 were to be connected to a Wi-Fi network when also connected to a Mobile device via Bluetooth as the Gear S2 Wi-Fi connection is not actually used, it would simply lead to increased battery consumption. Hence why Wi-Fi on the Gear S2 is disabled when connected to a mobile device.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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