Original topic:

galaxy watch 3, suddenly stopped connecting to network, emergency mode only

(Topic created on: 09-18-2020 01:33 AM)
raviesh
Beginner Level 2
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Hi I on 7th sep recently bought samsung galaxy watch 3. It worked perfectly fine with my Airtel post paid plan for a week, but suddenly on 16th sep network gone and now not getting registered to network. I tried everything several time and then also reset the watch, still watch not getting registered and connecting to network, and now only showing in emergency mode. Any clue to resolve it..
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Ehsank
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bro its better to visit service centre
raviesh
Beginner Level 2
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Sharing the update on the issue how I fixed the issue, if it may help someone.

I am a telecom radio specialist, I contacted one of my colleague of core domain who looks after the HLR/HSS for the issue. He checked and found that carrier(Airtel) has blacklisted the device, the reason he dont know, and after resetting the my imsi profile on the HSS, my smartwatch able to register to network and started working smootly.

In case of general user, better contact your carrier customer care and ask to check the issue. However it is callenging to raise the case to carrier as most of customer cares guys are non technical and they try to give lame excuses and put the issue on the device.Taking the issue to the right person is most important.
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Samsung_Support3
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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