davids300
Active Level 1
He I've purchase the samsung galaxy a71 and I claimed for the galaxy buds but I heard nothing after.. I only received a email saying that they are validating my claim? And they will contact me for the delivery but I got nothing at all. Any help on what to do next?
1 ACCEPTED SOLUTION

Accepted Solutions

Hi  MoGii

 

1. Please check that your Samsung Account on the device is correct.

2. Uninstall the Samsung Members app, then re-install it again

3. Sign in with your Samsung Account on the Samsung Members app.

4. Check for the banner under "Benefits"

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5 Comments
MoGii
Beginner Level 2
I'm trying to redeem mine as well but I don't see the option. how did you claim them? I'm sure they'll follow up once they're done validating the claim
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Hi  MoGii

 

1. Please check that your Samsung Account on the device is correct.

2. Uninstall the Samsung Members app, then re-install it again

3. Sign in with your Samsung Account on the Samsung Members app.

4. Check for the banner under "Benefits"

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davids300
Active Level 1
it should be by Benefits
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Maps_sam07
Moderator
Moderator

Hi  davids300

 

Please note that the buds delivery takes between 2 to 4 weeks, once dispatched you will be notified via call or email. 

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september2020
Active Level 5
I love when I see the moderators helping
well done guys
@MoGii let us all know when u actually get it
a full customer satisfaction report right there
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