galaxy buds

[davids300]

So I've been waiting almost 3 months now for my galaxy buds I was advised from 1 of your agent on fb that my claim was approved but I heard nothing of delivery... this is ridiculous to have a purchase a item but nothing gets delivered or atleast any feedback 

[Tsogo_sam05]

Hi, davids300 please advise which promotion did you claim the Galaxy buds for and also share the IMEI number of the phone including the email used to claim.

[davids300]

Hey, I dont have the IMEI number right now but I have the email address faheemdavids300@gmail.com

[davids300]

and it was when I bought the samsung galaxy a71

[Tsogo_sam05]

Hi, Faheem the claim was accepted and we apologize for the delayed response to your delivery, please forward an email to tellus@samsung.com including the IMEI number and the proof of purchase so as to escalate from our side.

[Marco1982]

halt. did you give your IMEI number !

anyway relax because your query has been escalated.

have a lovely day

[Ulavdm]

I have taken a contract at Vodacom with the S22 Ultra. I have applied for my buds pro. I have not received my buds yet. Where can I follow-up.