Active Level 1
So I've been waiting almost 3 months now for my galaxy buds I was advised from 1 of your agent on fb that my claim was approved but I heard nothing of delivery... this is ridiculous to have a purchase a item but nothing gets delivered or atleast any feedback 
6 Comments
Moderator
Moderator

Hi, davids300 please advise which promotion did you claim the Galaxy buds for and also share the IMEI number of the phone including the email used to claim.

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Hey, I dont have the IMEI number right now but I have the email address faheemdavids300@gmail.com
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Active Level 1
and it was when I bought the samsung galaxy a71
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Hi, Faheem the claim was accepted and we apologize for the delayed response to your delivery, please forward an email to tellus@samsung.com including the IMEI number and the proof of purchase so as to escalate from our side.

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Active Level 1
halt. did you give your IMEI number !

anyway relax because your query has been escalated.

have a lovely day
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Active Level 3
hi please can you confirm my claim its been months of emails and posts and calls. nothing has been told to me other than its been escalated for dispatch but I have not been given a tracking number to confirm dispatch of my buds+ from the A51 A71 promo. my imei and email and cell attached
0632940202 nasbuckus@gmail.com

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