galaxy buds plus connectivity issue

[Milo2buds]

I recently bought a pair of galaxy buds plus from a online retailer and i received them today. I was extremely happy when i got them but unfortunately that was short lived as my one bud wouldn't connect. I tried restarting and clearing my wearables app data. Even restarting my phone. Tried connecting from a different Samsung device and still no response from the right bud. The left one connects and plays music but it's like the right one doesn't exist. Im super unhappy about this after being a loyal Samsung customer. 

[Blurryface09 · Accepted solution]

Milo2buds Please Make Sure That The Wearable's App Is Up To Date And The Galaxy Buds Software Is Up To Date.
To Do That Please See Attached Screenshot

[Blurryface09]

Or You Can Just Check On The Samsung Members' App,In Home Screen Of The App Just Click On The Bell Icon Top Right Hand Corner, Check Notices
Samsung Made An Announcement On How To Keep Waerables Up To Dates (Software)
Hope This Will Help

[Milo2buds]

I tried updating with my phone but the right bud needs to be connected for it to update. As i can't connect to it i can't update

[Blurryface09]

Sorry To Hear That Man
It Might Be A Hardware Issue

[Milo2buds]

Yea i asked for it to be replaced. Hopefully the right one was just broken

[Maps_sam07 · Accepted solution]

Hi Milo

Please also try to clear cache of the Wearable app and Bluetooth, perform a soft reset, then pair the buds again .

Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Bluetooth and Wearable App>> Storage>> Clear Cache.

Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

[Milo2buds]

I did as u said and still no response from the right bud which leads me to believe its a hardware problem that the online retailer already said they'll exchange the broken pair with a new pair