earbuds +

[asunah]

 When i try to pair my buds with my samsung galaxy s20plus my phone doesnt detect it .. i tried restarting my phone  uninstall and reinstall galaxy wearable app.. clear bluetooth data.. it still cant detect my buds..  

[2Pae · Accepted solution]

Make sure the buds are on, you know you first have to go on the Galaxy wearable app>> select new device>>> Buds> it will automatically search for them > then pair when found.

[asunah]

i did that.. the app doesnt detect them..

[2Pae]

Place the buds in the case and close, place the case right next to the phone and try the process again

[asunah]

it still would not work.. i tried all that with the case next to my phone closed and reopened it etc

[2Pae]

Now I'm outta Ideas..

[Maps_sam07 · Accepted solution]

Hi  asunah

Please take the buds to the service center for a technician to assess them. To locate a service center near you, please visit the link below: 

https://www.samsung.com/za/support/service-centre/

[asunah]

Hi.. i will

[asunah]

i took it to the service center they said its a software issue.. it has reset.. thats why its not discoverable by bluetooth on any phones