asunah
Beginner Level 2
 When i try to pair my buds with my samsung galaxy s20plus my phone doesnt detect it .. i tried restarting my phone  uninstall and reinstall galaxy wearable app.. clear bluetooth data.. it still cant detect my buds..  
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Accepted Solutions
2Pae
Active Level 6
Make sure the buds are on, you know you first have to go on the Galaxy wearable app>> select new device>>> Buds> it will automatically search for them > then pair when found.

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Maps_sam07
Moderator
Moderator

Hi  asunah

 

Please take the buds to the service center for a technician to assess them. To locate a service center near you, please visit the link below: 

 

https://www.samsung.com/za/support/service-centre/

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8 Comments
2Pae
Active Level 6
Make sure the buds are on, you know you first have to go on the Galaxy wearable app>> select new device>>> Buds> it will automatically search for them > then pair when found.

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asunah
Beginner Level 2
i did that.. the app doesnt detect them..
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2Pae
Active Level 6
Place the buds in the case and close, place the case right next to the phone and try the process again
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asunah
Beginner Level 2
it still would not work.. i tried all that with the case next to my phone closed and reopened it etc
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2Pae
Active Level 6
Now I'm outta Ideas..
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Maps_sam07
Moderator
Moderator

Hi  asunah

 

Please take the buds to the service center for a technician to assess them. To locate a service center near you, please visit the link below: 

 

https://www.samsung.com/za/support/service-centre/

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Hi.. i will
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asunah
Beginner Level 2
i took it to the service center they said its a software issue.. it has reset.. thats why its not discoverable by bluetooth on any phones
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