earbuds not working

[CharmsL]

Good evening my right earbud is not working properly. I have reinstalled as previously advised by a consultant yet it still does the same.

[Maps_sam07 · Accepted solution]

Hi 

Please take the buds to the service center after the Lockdown. 

Please visit the link below to locate a service center near you.

https://www.samsung.com/za/support/service-centre/

[CharmsL]

thank you, will take it to the nearest service center. pls advise what i need to have with me.

[Maps_sam07 · Accepted solution]

Please take the case and cable that came with the buds and proof of purchase. 

[CharmsL]

ok, am not sure with the proof of purchase as these were the free gift that came with my upgrade. pls advise

[Maps_sam07 · Accepted solution]

The proof of purchase of the device as well as the delivery receipt would be perfect