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05-19-2020 10:55 AM in
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05-19-2020 11:43 AM in
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05-20-2020 05:29 PM in
WearablesDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
1. Reset app preferences.
Settings > Apps > More option or on three dots at the top right corner of the screen > Reset App Preferences
2. Clear paired list
Settings > Connection and turn on Bluetooth > Setting option along with the paired device > Unpair.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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05-20-2020 09:25 PM in
Wearables