buds not received

[Jezzy1]

I am starting a group complaint and extend a request to those who have buds outstanding who would like to be included in my attempt to have the matter corrected. Please email me  jezlav5@gmail.com with your basic contact details. This is NOT an attempt to create social contacts. Please only those people who genuinely have the same issue - even if it's not buds in particular, perhaps another item that was promised and not delivered.

As I receive your details I will prepare an Excel spreadsheet and be in touch with you for further facts such as dates, service provider, any stories you have been told or undertakings made etc. I'll refine the requirements this week. It's not a 10 minute job so please give me a few days as life has to continue and I'm one person - no PA to assist.  What I CAN assure you of is absolute confidentiality of your details. I will not make assumptions or infer anything on behalf of anybody. Your facts will be processed just as you impart them to me. I have a semi-legal background and clear respect of privacy and legalities.

All I'm trying to do is make a group complaint (class approach) via Wendy Knowler, the Consumer Protection specialist. I am hoping to gain attention from a senior individual in Samsung who will be interested in the matter because of the numbers it involves. Samsung likes to say "they have no other customers who haven't received their buds". Clearly a lie. I wish I had turned to this forum very long ago. It wouild have gathered momentum sooner. However, better late than never.

Please give me an opportunity to try my plan of action. Alone it hasn't worked. Perhaps together we will find a voice. Very possible. I am not on facebook. Once all has been correlated we can discuss amongst ourselves - again either by email or we can do a Whatsapp group, and decide who would like to publicize on Facebook on our behalf - or you can all do it.

I guarantee nothing.. promise nothing - other than my best diligence. None of us have anything to loose - perhaps it works. I just know that this is not acceptable and certainly not fair and right.  I have been fighting for one year. Seeing how the voice of united people achieves results in all that's going on in the media - please consider joining me.

Thanks everyone - hoping to hear back on my email jezlav5@gmail.com.

(if there's typo's - sorry - i'm tired)

For the record - this is not an attempt to socialize. Strictly please only contact me on the topic.

[OLGADIVADIKOLO1]

I only claimed my buds last month and it was lock down so let me wait a bit coz apparently they dispatching buds that were claimed since may

[AndroidAuto]

hi, Jez. its sad to be delayed the promise for sure, but I have experience with claims from Samsung..they mainly delayed because freebies do no come as stock. freebies also aren't shipped as equivalent to the main stock. this is what happens, freebies quickly run out as crazy promos are run at mall studios, stores and some are given to Samsung employees. you will realize that some claims may be delayed and a new request has to be made at HQ in Korea, this may delay but your claims are kept safe with the database at Samsung. there is no way there are going to give out stock as freebies, they will have to wait for such freebies to arrive then redistribute them accordingly. you can make your follow up using the email zaservice@samsung.com please use Lorraine as the mail Reference Title. She will revert back to you and follow up on which store is owing what customer and whats the reason for the delay. she's a star. mail her up even from your group chat.

[MrTRichards]

what's the estimated time that we will receive it?

[Jezzy1]

Hi..you are SO kind to send me that info - thank you sincerely.
I will email her today.
really grateful to you!
take care

[AndroidAuto]

hey Jez, my pleasure.

@MrTRuchards, I ain't really sure when you can at least expect them, the email provided there will have a good idea as she's the customer service rep at Samsung. she's got the access to see which store is owing you the buds and how fast they can compensate you.

[zizozi]

I called samsung not so long and was told to give them a week or 2, as stock is still in HQ....

[Bash007]

got mine on Monday. waited from March. Possibly due to Lockdown now moved to level 3 and deliveries are happening.

[Jezzy1]

super good news !