As per your concern, we would request you to please reset your watch once, All of your personal data will be removed, and the watch will restore back to its default settings, so you won't have to worry about personal info still being on it. You can reset your watch using the Settings or with the Galaxy Wearable app on your phone. Note: Before performing the factory data reset, don't forget to backup all the important data stored in the Galaxy Watch.
● Select the reset method to reset Galaxy fit Watch:- Step1: Tap the Home key, and then swipe down to open the Quick settings panel. Step1: Swipe all the way to the right, and then tap More options (the three vertical dots). Step1: Tap the Reset icon at the bottom, and then tap the checkmark to confirm the reset. For a Gear S2, swipe to and tap Gear info from Settings. Next, tap Reset Gear, tap Factory reset, and then tap Done.
● Reset the watch using the Galaxy Wearable app: Step1: Open the Galaxy Wearable app on your phone. Step2: Tap About band, tap Reset band, and then tap Reset to confirm.
In case the issue still occurs, kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application(Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Experiencing similar issues here as well after the update 1. Watch keeps locking frequently as if it does not detect i am wearing it. 2. Sleep detection is a hit or miss !
Submitted the error report.I guess there may be quite some wait time until Samsung comes up with fixes..
