Original topic:

Worst experience with samsung watch 6

(Topic created on: 08-04-2024 05:25 AM)
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mehdimg
Active Level 1
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Wearables
I received the watch 6 last October as a birthday present from my wife.
I was using an older Samsung watch and it was a great watch with a battery that remain charged for almost 3 days.
I upgraded for the watch 6 and I can say that its my worst experience with a samsung product ever. Battery doesn't remain charged more than 8 hours, I m not using to track any activity or to answer calls, I use it as regular watch. I visited samsung boutique, they told me there might be some apps running in the background, I did a factory reset few times. But still the same issue. Which means its a watch issue. 


3 Comments
Alkhanjari
Active Level 1
Wearables
After a brief internet search, I found this Samsung link, which offers various suggestions for resolving your issue. I don't know if you came across this, but, Try it out and hopefully it works. Since I use a Garmin watch, I am unable to speak from personal experience.
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
hishamsid
Active Level 5
Wearables
My watch 6 classic working 2 days..no any issue..aod is off,continuous heart rate monitor is off.
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Samsung_specialist
Community Manager
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Wearables

We apologize for the inconvenience you’re experiencing. To help resolve this, please follow these steps:

1. Run a Battery Diagnostic:
If your watch is paired with a Samsung phone, use the Samsung Members app to perform a diagnostic on the watch battery. This will help determine if the battery is in good condition.

2. Update Your Apps and Watch Software:
- Ensure your watch and all apps are up-to-date. From the Galaxy Wearable app on your phone:
- Tap Watch settings or the SETTINGS tab.
- Tap About watch and then Update watch software. 
- Tap Update now or Download updates manually.

3. Manage Battery Usage:
- Turn off unused health trackers and background apps.
- Check and adjust network connections, and disable features like Watch always on and Voice wake-up in Bixby or Google Assistant.
- Consider turning on Power saving mode to extend battery life.

4. Avoid Temperature Extremes:
 Exposing your watch to very hot or cold temperatures can negatively affect battery performance.

Please note that battery life can vary depending on usage patterns and settings.

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