Hi, bob13 please note that many smartwatches don't start tracking steps or exercise until continuous movement is detected. Taking fewer than 10 continuous steps may not be enough for the smartwatch to detect the motion.
This normal behaviour can lead to exercise or step inaccuracies, especially if your exercise has been broken up into small chunks.
Because different people move in different ways, the information that is recorded by your smartwatch should be used as a guide only.
Kindly check to see if your smartwatch has the location turned on.
1. Press the home button on the watch. 2. Swipe down on the face of the watch. 3. Select the settings icon. 4. Select Location. 5. Select the switch next to 'On
Hi Tsogo Thanks for the response. The location is set on. None of the other health apps are working. Heart rate Body composition Stress These don't require movement or location. Stopped working after the update. Must be a bug Keep getting vibrations - no notifications coming through. Battery also draining very fast. Will there be another update to fix these issues?
Hi Location is set on Other health features not functioning Heart rate Stress Body composition Does not require moving. Stopped after the update. Must be a bug. Battery drains very quickly When will new update be released to fix bugs?
Hi, bob13 kindly note that your device may need to be booked in for an assessment. Please go to the below link to locate the closest Authorized Service Center to you.
