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02-13-2022 10:27 AM in
Wearables
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02-14-2022 01:20 PM in
WearablesHi, bob13 please note that many smartwatches don't start tracking steps or exercise until continuous movement is detected. Taking fewer than 10 continuous steps may not be enough for the smartwatch to detect the motion.
This normal behaviour can lead to exercise or step inaccuracies, especially if your exercise has been broken up into small chunks.
Because different people move in different ways, the information that is recorded by your smartwatch should be used as a guide only.
Kindly check to see if your smartwatch has the location turned on.
1. Press the home button on the watch.
2. Swipe down on the face of the watch.
3. Select the settings icon.
4. Select Location.
5. Select the switch next to 'On
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02-14-2022 02:38 PM in
WearablesThanks for the response.
The location is set on.
None of the other health apps are working.
Heart rate
Body composition
Stress
These don't require movement or location. Stopped working after the update. Must be a bug
Keep getting vibrations - no notifications coming through.
Battery also draining very fast.
Will there be another update to fix these issues?
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02-14-2022 02:40 PM in
WearablesLocation is set on
Other health features not functioning
Heart rate
Stress
Body composition
Does not require moving. Stopped after the update. Must be a bug.
Battery drains very quickly
When will new update be released to fix bugs?

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02-14-2022 03:08 PM in
WearablesHi, bob13 kindly note that your device may need to be booked in for an assessment. Please go to the below link to locate the closest Authorized Service Center to you.
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02-14-2022 03:18 PM in
Wearables- Mark as New
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02-21-2022 03:11 PM in
Wearables