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08-23-2025 11:32 PM in
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08-23-2025 11:40 PM in
Wearables1. Check Bluetooth & Phone Connection – The watch mainly uses your phone’s data when it’s nearby. Make sure Bluetooth is stable and the Galaxy Wearable app shows the watch as connected.
2. Wi-Fi Settings on Watch – On the watch, go to Settings → Connections → Wi-Fi. Set it to Always On instead of Auto so it doesn’t drop when Bluetooth is available.
3. Forget & Reconnect Wi-Fi – In the watch’s Wi-Fi settings, forget your Wi-Fi network and reconnect with the password. This refreshes the connection.
4. Permissions for Google Gemini – On your phone, open Galaxy Wearable → Watch settings → Apps → App permissions and confirm Gemini has Internet/data access for the watch.
5. Restart Both Devices – A simple restart of the Fold 7 and the watch can clear temporary glitches.
6. Software Updates – Make sure both your Fold 7 and Galaxy Watch 8 Classic have the latest updates installed.
If it still doesn’t connect, try testing with another Wi-Fi network (like mobile hotspot) to see if the issue is specific to your current Wi-Fi.
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09-01-2025 11:28 AM in
WearablesWe're sorry to hear about your experience.
To assist you further, follow these steps:
1. Settings > Software update > Download and install > Download > Install now.
2. Settings > General management > Reset > Reset network settings > Reset settings > Reset.
3. Make sure the watch up to date.
4. reset watch.
5. disconnect the watch and reconnect it.
If the issue persists, please visit a service center for further assistance. You can locate your nearest service center using the link below: https://www.samsung.com/ae/support/service-center/.
