We apologize for any inconvenience.
Kindly follow the below:
1-Clear Cache Wearable-App:
Setting > Apps / Application Manager > Wearable-App > Storage > Clear Cache.
2- If the same issue remains, try to send an Error Report from Wearable App:
1- Launch the Galaxy Wearable app on your smartphone within 15 minutes of experiencing your issue.
2- Connect your wearable to the Galaxy Wearable app.
3- Tap the More icon in the top left of the screen. It will appear as three horizontal lines.
4- Tap Contact Us.
5- Tap Error reports.
6- Fill out the error report with details of what happened.
7- Once finished, tap the send icon in the top right of the screen.
An expert from the Samsung Members team will try and respond to the report as quickly as possible.
Let us know if this helps!