Original topic:

Watch 4 classic display issue after software update

(Topic created on: 3 weeks ago)
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Astroont
Active Level 1
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Wearables
Hi, i have purchased samsung watch 4 classic last year august 12 from flipkart. Two days before, the watch got auto updated, later i got a display issue. There's no water damage or any other external damage.

Right after the OTA update, the watch got blank pinkish white screen with white line in top. When i approached samsung service center the same day, they said the display needs to be replaced, and it'll cost 6500 rupees. The service technician mentioned it's due to the update, the display got shortcircuit. And added to the above issue, my watch's protective case was damaged during the service and got scratches on the rotating bezel of my watch. Very disappointed in samsung after this incident..

When i checked this issue in online, i came to know, 500+ watch 4 series users facing the same issue. 

Here's the link of reddit posts for your reference,


Here's the link for samsung community posts regarding this issue.



I have attached the watch screen for your reference. 

image


6 Comments
Anubhav2101
Active Level 2
Wearables
How much it costed 1 year back?
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Astroont
Active Level 1
Wearables
Around 13k bro with bank offers
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cs_member10
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We have checked and confirmed that your concern has already been highlighted to our dedicated team. You will receive an update from them shortly.

Warm Regards,
Samsung Customer Support

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Astroont
Active Level 1
Wearables
Yesterday i got a call from samsung support, he said I'll get a call today. And that's was the conversation we had..
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cpwasnik
Beginner Level 4
Wearables
Same issue with me shame on samsung
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Anubhav2101
Active Level 2
Wearables
Most goo company ever. **bleep** people. **bleep** service, **bleep** products. **bleep**
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