Original topic:

Update - Galaxy watch 4 Redemption issue - CC talk

(Topic created on: 10-13-2021 03:10 PM)
Bsmn
Active Level 6
Options
Wearables
Hello guys,

As many of us still unable to redeem the prebook offer voucher of 6k, few people succeeded already. Talked to customer care today, here goes the conversation..

Call got connected
CC: she started straight away with hindi and I don't hindi. 
Me: I don't know hindi
CC: Tell me
Me: Unable to redeem 6k voucher for watch preceded
CC: Sir technical issue, it will take 2 days to solve
Me: few members are able to redeem and many are not. Why such a issue?
CC: Sir issue will clear today evening
Me: Why changing your statement often?
CC: Sir evening 
Me: Ok are you sure it will resolve by evening?
CC: sir technical issue na ( here goes the catch, she don't know english much)
Me: ok offer went live late and still not able to redeem, will you extend the validity?
Cc: sir nov
Me: are you getting the point?
Cc: validity nov 
Me: ok leave it, why no stocks for redeeming the watch straps? Only buds pro is there. Are u forcing us to buy buds pro only?
Cc: no straps, buds pro
Me: Do you know english?
Cc: buds pro sir
Me: let lost.

Evening call to Cc: another 24-48hrs
101 Comments
Bsmn
Active Level 6
Wearables
Yes. They are like human robots. At the end its just a toy
kg0887
Active Level 2
Wearables
finally able to order the wireless charger and watch band now. Ease fry guys. If there is any issue, ask support to raise case; that's what I did.
0 Likes
Bsmn
Active Level 6
Wearables
Really, I opened 10 cases so far
PrateekG5
Active Level 1
Wearables
Guys guys!!! Its working now. Just go and redeem!! Jee lo apni zindgi!!(Thank me later!!)Screenshot_20211013-152616_Samsung Shop.jpg
Members_U3GHGyG
Beginner Level 3
Wearables

hey prateek 
how to reedeem this ooffer 
i cant find the offer page

0 Likes
PrateekG5
Active Level 1
Wearables
Go to Samsung Shop app from your same mobile number from which you ordered the GW4. Then go to FOR YOU tab and there you will find SEE IF I'M ELIGIBLE . Put your serial no/imei no and your same mobile number, otp will come and BINGO!!Screenshot_20211013-154153_Samsung Shop.jpg
0 Likes
Members_U3GHGyG
Beginner Level 3
Wearables

Thanks bro

0 Likes
Bsmn
Active Level 6
Wearables
You had issue to select the product only right? We are still having problems to verify the OTP itself
0 Likes
PrateekG5
Active Level 1
Wearables
Are you using Samsung Shop app on different mobile and receiving OTP on another mobile??
0 Likes
Bsmn
Active Level 6
Wearables
No. We didn't get otp itself. Its Apologies message still