Update - Galaxy watch 4 Redemption issue - CC talk

[Bsmn]

Hello guys,

As many of us still unable to redeem the prebook offer voucher of 6k, few people succeeded already. Talked to customer care today, here goes the conversation..

Call got connected

CC: she started straight away with hindi and I don't hindi. 

Me: I don't know hindi

CC: Tell me

Me: Unable to redeem 6k voucher for watch preceded

CC: Sir technical issue, it will take 2 days to solve

Me: few members are able to redeem and many are not. Why such a issue?

CC: Sir issue will clear today evening

Me: Why changing your statement often?

CC: Sir evening 

Me: Ok are you sure it will resolve by evening?

CC: sir technical issue na ( here goes the catch, she don't know english much)

Me: ok offer went live late and still not able to redeem, will you extend the validity?

Cc: sir nov

Me: are you getting the point?

Cc: validity nov 

Me: ok leave it, why no stocks for redeeming the watch straps? Only buds pro is there. Are u forcing us to buy buds pro only?

Cc: no straps, buds pro

Me: Do you know english?

Cc: buds pro sir

Me: let lost.

Evening call to Cc: another 24-48hrs

[Bsmn]

Yes. They are like human robots. At the end its just a toy

[kg0887]

finally able to order the wireless charger and watch band now. Ease fry guys. If there is any issue, ask support to raise case; that's what I did.

[Bsmn]

Really, I opened 10 cases so far

[PrateekG5]

Guys guys!!! Its working now. Just go and redeem!! Jee lo apni zindgi!!(Thank me later!!)

[Members_U3GHGyG]

hey prateek 
how to reedeem this ooffer 
i cant find the offer page

[PrateekG5]

Go to Samsung Shop app from your same mobile number from which you ordered the GW4. Then go to FOR YOU tab and there you will find SEE IF I'M ELIGIBLE . Put your serial no/imei no and your same mobile number, otp will come and BINGO!!

[Members_U3GHGyG]

Thanks bro

[Bsmn]

You had issue to select the product only right? We are still having problems to verify the OTP itself

[PrateekG5]

Are you using Samsung Shop app on different mobile and receiving OTP on another mobile??

[Bsmn]

No. We didn't get otp itself. Its Apologies message still