Update - Galaxy watch 4 Redemption issue - CC talk

[Bsmn]

Hello guys,

As many of us still unable to redeem the prebook offer voucher of 6k, few people succeeded already. Talked to customer care today, here goes the conversation..

Call got connected

CC: she started straight away with hindi and I don't hindi. 

Me: I don't know hindi

CC: Tell me

Me: Unable to redeem 6k voucher for watch preceded

CC: Sir technical issue, it will take 2 days to solve

Me: few members are able to redeem and many are not. Why such a issue?

CC: Sir issue will clear today evening

Me: Why changing your statement often?

CC: Sir evening 

Me: Ok are you sure it will resolve by evening?

CC: sir technical issue na ( here goes the catch, she don't know english much)

Me: ok offer went live late and still not able to redeem, will you extend the validity?

Cc: sir nov

Me: are you getting the point?

Cc: validity nov 

Me: ok leave it, why no stocks for redeeming the watch straps? Only buds pro is there. Are u forcing us to buy buds pro only?

Cc: no straps, buds pro

Me: Do you know english?

Cc: buds pro sir

Me: let lost.

Evening call to Cc: another 24-48hrs

[Bsmn]

Most of us getting this error only

[trendygautam]

Is your whatch Bluetooth or Lte
Mine is Lte with serial no.RFAR still getting same error.

[Hridant350]

Still not fixed

[Bsmn]

Same

[ramnatarajan]

A trillion dollar company doesn't have enough stocks for their customers? Will they do the same in US market? Very pathetic service by Samsung. They just want to achieve their sales target in this quarter. As simple as that.

[Bsmn]

They will simply tell covid as the reason

[Hritik350]

Any update, has it started ?

[Bsmn]

Nope. Apologies.

[Hritik350]

This is really unacceptable, people have spent 25k plus for the watches and look at the service 😔

[Whyname]

No use talking to them at all