Beginner Level 2

Hi,

I tried to update apps in my active2 watch using galaxy wearable app, but it takes forever to update. Not only app update but i'm unable to install any new apps from wearable app.

 

Phone used: Samsung S20 (Not Working)

 

But when i tried to update or install any apps from galaxy wearable from another phone it worked.

 

Phone used: Oneplus Nord (Worked)

 

Steps i tried:

1. Force reboot active2 watch

2. Reset connection with the phone

3. Reboot both the phone and wearable

4. I already searched many forum for answers to this problem and none worked for me.

 

So it would be nice if someone can help...

9 Comments
Active Level 10
Does your watch has space left?
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Yes it does have 1.4gb free space
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There is one watch plugin is it running properly or you might have put it in sleep mode so it's unable to update apps
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I checked it bro. No app related to galaxy wearable is in sleep or deep sleep mode.
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You should try uninstalling wearable app and then install it again
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Beginner Level 2
Tried that as well bro. Still the same. Also tried watch reset
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Already did. Not much of help. They asked me to open a thread to resolve it
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Dear Samsung Member,

Greetings from Samsung Customer Support!

 

We request you to kindly visit the service center for physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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