Unable to claim galaxy buds after upgrading to S21+, Galaxy watch +Galaxy buds

[Ra2_k]

Hello 

How do I claim for my galaxy buds? 

I had expected to get this as part of my contract and upgrade. However upon purchase I was told to claim on samsung members. The tricky part is, there's no option for free gifts on my benefits tab, help desk advised that I should send an email with invoice but still no response. 

THIS IS A SCAM BY SAMSUNG TO GET YOU TO UPGRADE TO THE MOST PREMIUM PLAN 

[Tsogo_sam05]

Hi, Ra2_k apologies for the inconvenience caused, kindly be advised that the Galaxy S21+ does not have any current promotions with Galaxy Buds and Galaxy watch as a purchase deal.

[Anonymous]

Well Taogo.

I am also starting to believe that this is a scam

[Ra2_k]

Hi that doesn't make sense as what I bought clearly states samsung s21+ , free Galaxy buds and watch 💁‍♂️

[Tsogo_sam05]

Hi, Ra2_k kindly be advised that the package should be of a network service provider the phone was purchased on, please contact the provider for further advice with the promotional package.

[Jakes_Mana]

Thank you

[Jakes_Mana]

I bought an S22+, and trying to claim free bud's

[Ra2_k]

Hi Jake's I finally got my buds through the whatsapp claiming process. Ask your consultant and hopefully you will get them. All the best!

[Jakes_Mana]

Do you perhaps have the whatsapp number?

[Ra2_k]

They change claim whatsapp numbers every month depending on where you bought. I suggest call the consultant or the MTN you bought your phone from to get clarification on how you claim