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Original topic:

Unable to claim galaxy buds after upgrading to S21+, Galaxy watch +Galaxy buds

(Topic created on: 11-28-2021 03:13 PM)
Ra2_k
Beginner Level 2
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Wearables
Hello 
How do I claim for my galaxy buds? 
I had expected to get this as part of my contract and upgrade. However upon purchase I was told to claim on samsung members. The tricky part is, there's no option for free gifts on my benefits tab, help desk advised that I should send an email with invoice but still no response. 

THIS IS A SCAM BY SAMSUNG TO GET YOU TO UPGRADE TO THE MOST PREMIUM PLAN 
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3 Comments
Tsogo_sam05
Moderator
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Hi, Ra2_k apologies for the inconvenience caused, kindly be advised that the Galaxy S21+ does not have any current promotions with Galaxy Buds and Galaxy watch as a purchase deal.

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Ra2_k
Beginner Level 2
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Wearables
Hi that doesn't make sense as what I bought clearly states samsung s21+ , free Galaxy buds and watch 💁‍♂️20211129_165352_5915_1638197632.jpg
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Tsogo_sam05
Moderator
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Wearables

Hi, Ra2_k kindly be advised that the package should be of a network service provider the phone was purchased on, please contact the provider for further advice with the promotional package.

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