Original topic:

Troubles with One UI 6 update on Watch 4

(Topic created on: 12-31-2024 04:45 PM)
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Saurabhj007
Beginner Level 2
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Wearables
After updating to oneui 6, galaxy watch 4 has stopped supporing music output to Sony wf1000 xm5 truly wireless earphones via stock music player or Spotify. It was working with oneUI 5. Tried clearing the data & cache of apps Nd restarted watch and removed and repaired earbuds. Song does play but with no sound. I get music output via other earbuds like realmet300, Galaxy buds live. How to fix this issue. 
4 Comments
cs_member10
Moderator
Moderator
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Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Path share log file: (Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Saurabhj007
Beginner Level 2
Wearables
But this is happening in galaxy watch 4. How can I send logs from that? This has happened post latest Oneui 6 update in watch
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pratyushdeb
Active Level 5
Wearables
Try to re-pair the bluetooth device
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Saurabhj007
Beginner Level 2
Wearables
I did couple of times but still same. Other truly earphones work fine after the update. There seems to be some bug, as Sony wf1000 xm5 produces hires audio
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