Sudden volume drop and mic not working issues

[theshaiksaleem]

Some times i am facing this volume issues in buds 3 pro, when i open secure folder and return to normal some times my in my buds 3 pro sudden volume drop happened. I reied appled 2 gen airpods also, same issue found. I don't no why this is happening with my device. After restarting the device all are again working normally and there is no sound drop issues. Literally it is making very upset for me. I am unable to found solution for this issues. 

[Gameboi]

Hi, the issue you’re facing could be due to a software conflict caused by the Secure Folder. When switching between Secure Folder and normal mode, some audio services may temporarily glitch. Restarting the device resets these services, which is why the issue is resolved temporarily.

Here are some steps to try:

Clear the cache of the Secure Folder app:

Go to Settings > Apps > Secure Folder > Storage > Clear Cache.

Reset Bluetooth settings:

Go to Settings > General Management > Reset > Reset Network Settings.

Check for software updates:

Go to Settings > Software Update > Download and Install to ensure your device has the latest patches.

Disable Dolby Atmos or Sound Enhancements temporarily:

Go to Settings > Sounds and Vibration > Sound Quality and Effects and toggle off Dolby Atmos or EQ settings.

If the issue persists, it might be a deeper compatibility issue with the Secure Folder. In that case, you can contact Samsung support for a more specific resolution. I hope this helps!
If the problem is resolved, please click on three points above and click on the solution. The solution has been accepted, and thank you 😊

[theshaiksaleem]

Hi, it was working fine until today after that suggestion ... but today again i faced same issue suddenly mic stopped working for calls. I realized that now, there is some thing other issue then secure folder. I was totally not ised secure folder today. It was working fine until now, but suddenly i faced issue again now.

[Gameboi]

It seems like the issue has extended beyond the Secure Folder, and it could be related to a deeper software or hardware issue. Since you’ve already tried resetting network settings and clearing the cache, here are a few additional steps to consider:


1. Clear the Cache Partition: Boot your device into recovery mode and clear the cache partition to remove any temporary files that could be causing issues.



2. Check Microphone Settings: Go to Settings > Apps and check the permissions for the apps that use the microphone to make sure there are no restrictions.



3. Test in Safe Mode: Boot your phone in Safe Mode (Hold the power button > Tap and hold ‘Power off’ > Tap ‘Safe Mode’) to see if the issue persists without third-party apps running. If it doesn’t, a third-party app may be causing the issue.



4. Update or Reinstall Apps: Ensure that all apps, especially communication apps like WhatsApp, are up to date. If the mic issue is only in certain apps, try reinstalling them.



5. Check for System Updates: Make sure your device is running the latest software. Go to Settings > Software Update > Download and Install.




If these steps don’t resolve the issue, it may be a good idea to contact Samsung Support for a more in-depth diagnosis. Hope this helps!

[theshaiksaleem]

Hi dear, i was observing the device to get from where the issue is happening. Finally i found that my buds are behaving abnormally, even after whatsapp calls end still it is considering as in call. Until i restart the device sound is low and mic not working. Once device restarted then again it is working normally. Can you pls advise how to solve this issue.

[Gameboi]

This issue seems to be caused by a software glitch where your device fails to properly disconnect from the call state after a WhatsApp call. Here are some possible solutions:

Reset Bluetooth Settings:

Go to Settings > General Management > Reset > Reset Network Settings (This will reset Wi-Fi, Bluetooth, and mobile data settings).

Clear Cache for WhatsApp & Bluetooth Services:

Settings > Apps > WhatsApp > Storage > Clear Cache Settings > Apps > Show System Apps > Bluetooth > Storage > Clear Cache

Check for Updates:

Update WhatsApp and your Galaxy Buds firmware via the Galaxy Wearable app.

Disable Bluetooth Audio Routing:

Developer Options > Disable Bluetooth Audio Routing (if available).

Try Using Another Calling App:

Make a call using Google Meet or Messenger and check if the issue persists. If yes, it might be a system-level bug.

If the problem continues, you may need to report it to Samsung Support for further troubleshooting. Hope this helps!

[theshaiksaleem]

Hi dear, same issue found again after following the suggested all steps.

[theshaiksaleem]

I fed up with this buds 3 pro, worst product ever. Mic issues unable solve for this product.